Your Privacy Matters to Us

1. Introduction

Cleanta Cleaning is committed to handling your personal information responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or services.

By using our website or submitting your information to us, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect personal information that you provide to us directly, including:

• Your name
• Phone number
• Email address
• Property address or service location
• Cleaning service requirements
• Preferred booking date and time
• Messages or information submitted through our contact forms
• Payment or billing-related information, where applicable

We may also collect basic website usage information, such as browser type, device type, pages visited, and general website activity through cookies or analytics tools.

3. How We Use Your Information

We may use your personal information to:

• Respond to your inquiries
• Provide quotes for cleaning services
• Confirm and manage bookings
• Deliver residential or commercial cleaning services
• Contact you about your service request
• Improve our website, services, and customer experience
• Send service updates or promotional information, where permitted
• Meet legal, administrative, or business obligations

4. Website Forms and Booking Requests

When you submit an inquiry, quote request, or booking form on our website, we collect the information needed to respond to your request and provide the appropriate cleaning service.

Please ensure the information you provide is accurate and up to date so we can contact you and arrange your service correctly.

5. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the website and to improve performance, design, and user experience.

Cookies may help us understand pages visited, time spent on the website, and general visitor behaviour. You can usually manage or disable cookies through your browser settings.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored securely in digital systems, email platforms, booking systems, customer management tools, or other business systems used to operate our services.

7. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary, including with:

• Cleaning staff or service team members
• Booking or customer management platforms
• Payment processors, where applicable
• Website, IT, or email service providers
• Professional advisers, where required
• Legal or regulatory authorities, if required by law

Any third-party service providers are expected to handle your information securely and only for the purpose of providing services to us.

8. Accessing or Updating Your Information

You may contact us to request access to the personal information we hold about you or to ask us to update, correct, or delete your details where appropriate.

We may need to verify your identity before processing certain privacy-related requests.

9. Marketing Communications

If you choose to receive updates, offers, or marketing communications from Cleanta Cleaning, we may use your contact details to send relevant information.

You can unsubscribe or opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or service practices.

The updated version will be published on this page with the revised effective date.

12. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact us:

Cleanta Cleaning
Email: [Add Email Address]
Phone: [Add Phone Number]
Location: Australia