Terms & Conditions

1. Introduction

Welcome to Cleanta Cleaning. By using our website, requesting a quote, or booking a cleaning service, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

2. About Our Services

Cleanta Cleaning provides residential and commercial cleaning services across Australia. Our services may include:

• Residential Cleaning
• Commercial Cleaning
• Office Cleaning
• End of Lease Cleaning
• Deep Cleaning
• Window Cleaning
• Regular Cleaning
• One-Off Cleaning

The exact scope of work will depend on the service selected, property condition, access, and any agreed requirements.

3. Quotes and Pricing

Quotes are provided based on the information supplied by the customer, including property type, size, service type, condition, and cleaning requirements.

Cleanta Cleaning reserves the right to adjust a quote if:

• The property condition is different from the information provided
• Additional cleaning tasks are requested
• The service requires extra time, staff, or materials
• Access issues or delays affect the service
• The original booking details are incomplete or inaccurate

Any price changes will be discussed with the customer before additional work is carried out.

4. Bookings

Bookings are subject to availability and are confirmed once Cleanta Cleaning accepts the service request.

Customers must provide accurate details, including:

• Full name
• Contact details
• Service address
• Preferred date and time
• Type of cleaning required
• Access instructions
• Any special requirements

Cleanta Cleaning may contact the customer before the booking to confirm details or request further information.

5. Customer Responsibilities

To help us complete the service efficiently, customers are responsible for:

• Providing safe and clear access to the property
• Ensuring electricity and water are available
• Securing pets where necessary
• Removing valuable, fragile, or personal items from cleaning areas
• Informing us of hazards, damaged items, or special surface requirements
• Providing parking information where required

Cleanta Cleaning is not responsible for delays or incomplete work caused by limited access, unsafe conditions, or missing service requirements.

6. Access to the Property

Customers must ensure our team can access the property at the agreed time. If access is not available, the booking may be delayed, rescheduled, or cancelled.

Additional fees may apply for waiting time, failed access, or short-notice rescheduling.

7. Cancellations and Rescheduling

Customers should provide reasonable notice if they need to cancel or reschedule a booking.

Cleanta Cleaning may charge a cancellation or rescheduling fee if:

• The booking is cancelled at short notice
• Access is not provided at the scheduled time
• The cleaning team has already arrived
• The customer fails to provide required information before the service

Cancellation terms should be confirmed at the time of booking.

8. Payments

Payment terms will be confirmed before the service begins. Payment may be required before, during, or after the completion of the service depending on the booking type.

Accepted payment methods may include bank transfer, card payment, cash, or other approved payment methods.

Late payments may result in follow-up contact, additional fees, or suspension of future services.

9. Service Results

Cleanta Cleaning aims to deliver high-quality cleaning services with care and attention to detail.

However, results may vary depending on:

• Property condition
• Age of surfaces or materials
• Existing stains, mould, grime, or damage
• Accessibility of areas
• Time allocated for the service
• Cleaning products suitable for the surface

Some stains, marks, or damage may not be fully removable through standard cleaning.

10. End of Lease Cleaning

End of lease cleaning is designed to help prepare a property for final inspection. However, Cleanta Cleaning does not guarantee bond return, as this decision is made by landlords, property managers, or real estate agents.

If a re-clean is required, customers should contact us within the agreed timeframe and provide details or inspection feedback.

11. Complaints and Re-Clean Requests

If you are not satisfied with the service, please contact Cleanta Cleaning as soon as possible.

To help us review the issue, customers may be asked to provide:

• Booking details
• Photos of the issue
• Description of the concern
• Inspection feedback, if applicable

Where appropriate, Cleanta Cleaning may offer a re-clean, partial correction, or another suitable resolution in line with Australian Consumer Law. Businesses must meet consumer guarantees when providing goods or services, and remedies may apply where those guarantees are not met. 

12. Damage or Breakages

Customers should notify Cleanta Cleaning of any fragile, damaged, loose, or high-value items before the service begins.

If accidental damage occurs, it must be reported as soon as possible. Cleanta Cleaning will review the matter and may request photos, details, or access to inspect the item.

Cleanta Cleaning is not responsible for damage caused by:

• Existing wear and tear
• Pre-existing damage
• Loose fixtures or unstable items
• Incorrect information provided by the customer
• Items not properly secured before cleaning

13. Health and Safety

Cleanta Cleaning reserves the right to refuse or stop work if the property is unsafe or unsuitable for cleaning.

This may include:

• Unsafe electrical areas
• Biohazards or hazardous waste
• Aggressive pets
• Pest infestations
• Dangerous access conditions
• Exposure to harmful substances
• Unreasonable or unsafe work requests

The safety of our team and customers is a priority.

14. Use of Website

You agree to use the Cleanta Cleaning website only for lawful purposes.

You must not:

• Misuse the website
• Attempt to interfere with website security
• Submit false or misleading information
• Copy website content without permission
• Use the website in a way that may damage the business or other users

15. Website Content

The content on this website is provided for general information only. While we aim to keep information accurate and up to date, Cleanta Cleaning does not guarantee that all website content is free from errors or omissions.

Service details, pricing, and availability may change without notice.

16. Intellectual Property

All website content, including text, graphics, design elements, images, logos, and branding, belongs to Cleanta Cleaning unless otherwise stated.

You may not copy, reproduce, distribute, or use our website content without written permission.

17. Privacy

Your privacy is important to us. Any personal information collected through our website or service booking process will be handled in accordance with our Privacy Policy.

Please refer to our Privacy Policy for more information.

18. Limitation of Liability

To the extent permitted by law, Cleanta Cleaning is not liable for indirect, incidental, or consequential loss arising from the use of our website or services.

Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights you may have under Australian Consumer Law.

19. Changes to These Terms

Cleanta Cleaning may update these Terms & Conditions from time to time. Updated terms will be published on this page with the revised effective date.

Continued use of our website or services after changes are published means you accept the updated terms.

20. Contact Us

For questions about these Terms & Conditions, please contact us:

Cleanta Cleaning
Email: [Add Email Address]
Phone: [Add Phone Number]
Location: Australia